Investigation reports

A woman who feared she had cancer complained that the Southern Health Trust should have operated to remove her womb.  Our investigation found no failures by the Trust.

We investigated an incident in which a woman suffered a fractured vertebrae after a fall in hospital.  We found that the Belfast Trust failed to prepare a proper falls assessment for the patient, and failed to fully investigate how the fall happened.

A woman complained that a dental practice should have provided her with a filling rather than giving root canal treatment.  We did not uphold the complaint.

We found that a patient who was showing signs of sepsis should have been referred to a senior clinician in Altnagelvin Hospital. We asked for the Trust to apologise to the complainant, and that it raises awareness of sepsis among junior doctors.

The sister of a man with Downs Syndrome has received an apology from the Belfast Trust following our investigation into his treatment in Belfast City Hospital.

We concluded that a dental practice’s refusal to remove a patient’s tooth when she requested it was not a failure, but criticised the practice for the quality of some its dental records.

A woman complained about the treatment her late mother received in hospital.  We found a number of failures by the South Eastern Health Trust, including that the patient did not receive the right medication following a stroke.

We found that although a cancer patient’s treatment plan was in line with relevant standards, the Altnagelvin Hospital failed to keep proper records relating to her care, including losing a number of key medical documents.  We also asked it to apologise to the patient’s daughter over the way it responded to queries about her mother’s care.

We found that a GP practice gave a complainant the appropriate medication and took other measures to help ease her back pain.