Investigation reports

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.

The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.

A man claimed that prison authorities unfairly denied him treatment for his opioid addiction.  We did not uphold the complaint but made observations on the case for the Trust to consider going forward.

A man complained about the treatment he received for his fractured rib.  We did not uphold the complaint.

Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.

A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments. 

A woman complained that the Belfast Trust did not properly investigate the cause of her father’s chest pains. She believed if it had done so he may not have died shortly after being discharged from hospital.

We found the Belfast Trust’s failure to ensure a patient was fit for surgery, and to consider other forms of treatment for his cancer, may have led to his untimely death.

A woman claimed that her daughter’s development was held back by the South Eastern Trust. We upheld parts of the complaint, finding that the Trust's failings led to a loss of opportunity for the child and caused her mother upset and distress.