Investigation reports

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.

A man complained about the treatment he received for his fractured rib.  We did not uphold the complaint.

Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.

We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning.