Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

16 findings available

Ombudsman helps resolve motorist's complaint

15 April 2021

Case Summary

Rent arrears waived for Housing Executive tenant

15 April 2021

Case Summary

Settlement resolves complaint against Northern Ireland Housing Executive

15 April 2021

Case Summary

Ombudsman asks Housing Executive to look again at grant application

16 January 2019

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

Investigation Report

Northern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviour

02 November 2018

Investigation finds NIHE acted appropriately in dealing with request to evict tenant.

Investigation Report

Investigation into repair work on disabled man’s home finds multiple failures

12 April 2018

The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.

Investigation Report