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52 findings available

Council accused of lack of enforcement action over garden cabin

We investigated a complaint that Armagh, Banbridge and Craigavon Borough Council should have enforced planning rules over a garden cabin.

Investigation Report

Investigation of a complaint against Belfast City Council

We found that a consultation response to a planning application should have been made available on the Planning Portal website.  While this was a record keeping error by the Belfast Planning Service, we found no grounds to question its decision to approve the application.

Investigation Report

Investigation into a complaint against the former Department of the Environment

Case Summary

Department did not clearly define eligibility for Covid support grant

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Man has thousands of pounds in benefits repaid after being wrongly told to apply for Universal Credit

Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given poor advice which caused him to lose his existing benefits.

Investigation Report

Changes to council’s use of planning exemption certificates

Case Summary

Council failed to keep proper records for decision making

Case Summary

Man's complaint leads to broadband access

Case Summary

DVA apologises after failing to explain appeals process

Case Summary

Lack of clarity in business support scheme led to applicant missing out

Case Summary