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Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

Health

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

6 findings available

Department did not clearly define eligibility for Covid support grant

21 December 2022

A business owner said he was unfairly denied a Covid business support grant. We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Man's complaint leads to broadband access

14 November 2022

Case Summary

Lack of clarity in business support scheme led to applicant missing out

03 October 2022

Case Summary

Business owner’s rates bill written off after Ombudsman intervention

01 November 2021

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

11 August 2021

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report

Request for rates bill dropped after Ombudsman intervention

15 April 2021

Case Summary