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Case Summary

Schools Case Digest

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

 

Case Summary

Housing Executive compensates contractor for losses

Case Summary

Complaint about consent for medical information

Case Summary

Investigation into complaint against primary school principal

Case Summary

Student appealed university’s decision to not accept and mark her assignment in full

Case Summary

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

University failed to explain findings of probe into bullying allegations

A student complained to Queen’s University about bullying and harassment by other residents in her University accommodation.  We asked the University to apologise to the student for failures in the way it dealt with her complaint.

Investigation Report

Complaint handling failures follow allegations into principal’s conduct towards autistic pupil

Case Summary

Housing association apologises over its wrongful assumptions and handling of tenant’s case

Case Summary