Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

29 findings available

University failed to explain findings of probe into bullying allegations

12 August 2022

A student complained to Queen’s University about bullying and harassment by other residents in her University accommodation. We asked the University to apologise to the student for failures in the way it dealt with her complaint.

Investigation Report

Investigation reports

Featured finding

‘Significant failings’ in care of service user with special needs

University failed to explain findings of probe into bullying allegations

Complaint handling failures follow allegations into principal’s conduct towards autistic pupil

School to implement new communication protocols following complaint from parents of SEN pupil

Complaint from parents of child with ASD seeks to address the school’s policy in handling SEN

School offers resolution to parent after teacher’s decision to show pupils a horror video

Nursery school addresses record keeping and SEN policy application following parent’s complaint

School apologises after Principal physically turned the head of an ASD pupil to make eye contact

Parent of SEN pupil discovers a lack of honesty, transparency and openness in the school’s complaint handling process

School apologies and addresses procedures after pupil was grabbed by the scruff of the neck

Teacher’s conduct and school’s complaint handling process addressed following complaint