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5 findings available

Strengthening our roots: an overview report on tree protection in the planning system

This report was prepared in response to concerns about the protection given to trees and the lack of enforcement action following reported breaches of Tree Preservation Orders (TPOs).

Own Initiative Investigation

Business owner’s rates bill written off after Ombudsman intervention

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report

Request for rates bill dropped after Ombudsman intervention

Case Summary

Former Department of Environment failed to monitor planning agreement with Belfast City Airport.

The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport.

Investigation Report
Upheld