29 findings available

Man's complaint leads to broadband access

Case Summary

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

A complainant believed her business should have received financial support during the Covid-19 pandemic.  We asked the Department for the Economy to retrospectively accept and consider her application.

Investigation Report

Investigation of a complaint against the Southern Health and Social Care Trust

We found that a patient’s care whilst in hospital for a hip replacement was appropriate, but identified failings to assess their mental capacity.

Investigation Report