Investigation reports

A complainant believed that the surgery she received in Craigavon Area Hospital caused her injury and led to ongoing symptoms which were not properly treated.

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.

Our investigation into a complaint about the Southern Health and Social Care Trust found that it did not consider all of the available information when making a child’s autism diagnosis.  We asked it to apologise to the child and her mother after appropriate intervention and support only became available following a correct diagnosis over two years later.

Our investigation found that the Southern Health and Social Care Trust communicated appropriately with a patient’s nursing home, but that it failed to organise a timely planning meeting prior to her discharge from hospital.

We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father.  We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.

A patient who attended Craigavon Area Hospital due to pain in his shoulder and loss of power in his right arm received an appropriate level of care, according to an investigation carried out by the Ombudsman.