Investigation reports

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

A man claimed that prison authorities unfairly denied him treatment for his opioid addiction.  We did not uphold the complaint but made observations on the case for the Trust to consider going forward.

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.

A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments. 

We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning. 

A GP practice should have had a face-to-face consultation with an elderly patient, despite the Covid restrictions in place at the time. 

A patient was prescribed diazepam after he complained to his GP about feeling unwell. 

We asked the surgery to apologise after he was later found to have suffered five strokes in the space of a week. 

A woman claimed that her daughter’s development was held back by the South Eastern Trust. We upheld parts of the complaint, finding that the Trust's failings led to a loss of opportunity for the child and caused her mother upset and distress.