Investigation reports

The Southern Trust should have carried out further tests on a patient to see if she was suitable for hip surgery. 

A complainant raised concerns about how the Southern Trust cared for her vulnerable sister.  

Our investigation found a number of failings by the Trust.  

A man with Crohn’s Disease asked the Southern Trust to provide him with an additional bedroom and bathroom.

We found the Trust’s decision to only approve a new bathroom was appropriate.

A woman complained about the Southern Trust’s decision to make her late sister’s estate liable for unpaid nursing costs.

Our investigation found that the communication between clinicians caring for a patient in Craigavon Area Hospital was inadequate, and that a series of other failures contributed towards his untimely death.

We found failures in the care provided by the Southern Trust to an elderly woman and her daughter.

This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’.

It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.

A man said that his partner could have avoided emergency surgery had she received better treatment from the Southern Health and Social Care Trust. 

We did not uphold the complaint.