Investigation reports

A man said it was unfair that deductions were made from payments he received towards the cost of his daughter’s respite care.

A woman who feared she had cancer complained that the Southern Health Trust should have operated to remove her womb.  Our investigation found no failures by the Trust.

A man complained that his mother was diagnosed incorrectly by the Southern Trust and prescribed her a drug that led to her becoming confused and agitated.  We found that the overall care of the patient was excellent, but partly upheld the man’s claims that the Trust didn’t deal properly with his complaint.

We investigated a complaint that the Belfast Trust failed to identify and treat a physical cause for a patient's symptoms which developed after surgery to remove her thyroid.

A complainant believed that the surgery she received in Craigavon Area Hospital caused her injury and led to ongoing symptoms which were not properly treated.

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.

Our investigation into a complaint about the Southern Health and Social Care Trust found that it did not consider all of the available information when making a child’s autism diagnosis.  We asked it to apologise to the child and her mother after appropriate intervention and support only became available following a correct diagnosis over two years later.

Our investigation found that the Southern Health and Social Care Trust communicated appropriately with a patient’s nursing home, but that it failed to organise a timely planning meeting prior to her discharge from hospital.

We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father.  We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.