Investigation reports

We found that the Trust should have retested a patient for COVID when it found her previous sample had not been processed.

Belfast Health and Social Care Trust cared appropriately for a cancer patient and communicated properly with her family during her treatment.

A patient was in pain for longer than necessary because of delays by the Belfast Trust to obtain the results of a private MRI scan.

The Belfast Trust has put in place new procedures for carrying out pre-operative assessments after we partially upheld a man’s complaint.

A woman experienced worry, uncertainty, and frustration because her concerns about being fitted with a pacemaker were not properly addressed by the Belfast Health and Social Care Trust.

The Ombudsman has found that Belfast Health and Social Care Trust should have communicated more clearly with a patient’s family before she was discharged from hospital into respite care.

A check by the Belfast Trust to see whether a nursing home resident was entitled to continuing healthcare was incorrect.  We asked it to carry out a new assessment.

A woman complained about the treatment given to her late mother in the Royal Victoria Hospital.  We found the patient’s care was largely appropriate, but asked the Trust to apologise to her daughter for the insufficient pain relief given to her mother over a 2 day period.