Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

5 findings available

Department did not clearly define eligibility for Covid support grant

21 December 2022

A business owner said he was unfairly denied a Covid business support grant. We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Man's complaint leads to broadband access

14 November 2022

Case Summary

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

10 October 2022

A complainant believed her business should have received financial support during the Covid-19 pandemic. We asked the Department for the Economy to retrospectively accept and consider her application.

Investigation Report

Lack of clarity in business support scheme led to applicant missing out

03 October 2022

Case Summary

Complainant experienced injustice as a result of Council's actions

10 April 2018

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

Investigation Report