Investigation reports

A woman raised concerns with the Western Trust about how her late mother was treated in a care home.  We found significant failings in the way the Trust investigated her complaint.

We upheld a complaint from a woman who said she did not give her consent to a surgical procedure.  We also found the Trust did not follow the right procedure when it decided the case did not meet the threshold for a Serious Adverse Incident investigation.

A woman complained about the care her late husband received in hospital during his treatment for cancer.

A man was admitted to Altnagelvin Hospital with severe abdominal pain.  

Our investigation found that a series of delays in his care and treatment, and a failure to manage his sepsis, contributed to his death.

A patient in the Western Trust said her hip surgery caused her ongoing pain, leaving her with anxiety and depression.

We found the Trust correctly performed the surgery and gave the patient appropriate post-operative care, but that it should have checked for signs of infection after a first operation failed.

A woman complained about the treatment her father received in Altnagelvin Hospital, including that he should not have had a catheter inserted while he was dying.  We upheld parts of the complaint.

A teenage boy waited 18 months to see a consultant after he was diagnosed with arthritis and ruptured ligaments. 

We asked the Trust to apologise for the failures which caused the delay.

The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.

We asked it to apologise, and to remind clinical staff of the importance of following guidelines on pain management, obtaining consent, and on communicating with patients and their families.

A woman complained that her daughter, who had autism, anxiety and depression, was not cared for properly during her 7 months stay in a children’s home.

A care home resident complained that the home she was in was not suitable for her needs.

We noted the Western Trust's efforts to find the woman a more appropriate home, and recommended it continue its search for alternative options.