52 findings available

Northern Ireland Housing Executive properly assessed man’s housing application

A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.

Investigation Report
Not upheld

Report recommends review of how the Northern Ireland Housing Executive handles complaints

We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.

Investigation Report
Upheld

Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

Investigation Report
Upheld

Council failed to give reasons for not taking enforcement action

A man claimed Belfast City Council should have asked his neighbour to remove a structure on his driveway.

Although the Council was not required to take action, we found it should have explained to the man why.

Investigation Report
Upheld