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19 findings available

Northern Ireland Housing Executive properly assessed man’s housing application

A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.

Investigation Report
Not upheld

Report recommends review of how the Northern Ireland Housing Executive handles complaints

We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.

Investigation Report
Upheld

Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

Investigation Report
Upheld

Complaint against the Department for Communities

An architect complained that he was unfairly removed from a project to restore a historic monument.

Case Summary

Complaint about the Northern Ireland Housing Executive

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.

Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

Investigation Report
Upheld

Northern Ireland Housing Executive took two years to deal with resident’s complaint

We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.

Investigation Report
Upheld

PIP and the value of further evidence - follow up report

In June 2021 the Ombudsman found that repeated failings by the Department for Communities in how it handled further evidence amounted to ‘systemic maladministration’. Ombudsman Margaret Kelly made 33 recommendations on how the system could be improved.

This follow-up report shows that out of the 33 recommendations made, 10 have been fully met, 18 partly met, and 5 not met. 

Own Initiative Investigation

Man has thousands of pounds in benefits repaid after being wrongly told to apply for Universal Credit

Our investigation led to the Department for Communities repaying over £11,000 to a man after we found he was given poor advice which caused him to lose his existing benefits.

Investigation Report

Housing Executive compensates contractor for losses

Case Summary

Investigation into a complaint about the Northern Ireland Housing Executive

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

Investigation Report