Investigation reports

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.

We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning. 

A GP practice should have had a face-to-face consultation with an elderly patient, despite the Covid restrictions in place at the time. 

A patient was prescribed diazepam after he complained to his GP about feeling unwell. 

We asked the surgery to apologise after he was later found to have suffered five strokes in the space of a week. 

We found that a patient with fibromyalgia was treated appropriately by the Northern Trust.

Although the Trust failed to keep proper records of her treatment, we did not consider this impacted on her care.

The Northern Trust failed to provide a patient with a nutritional care plan during his time in hospital.  We also found that it should have contacted his family to discuss arrangements for a DNACPR. 

We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.