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5 findings available

DVA apologises after failing to explain appeals process

Case Summary

Ombudsman criticises Council’s record keeping over planning application for heat and power plant

Derry City and Strabane District Council has been criticised for not making contemporaneous records  over whether to carry out a Habitat Regulation Assessment during a planning case.

Investigation Report

Nursery school addresses record keeping and SEN policy application following parent’s complaint

Case Summary

Complaint against the Driver and Vehicle Agency

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Investigation Report

Application for wind turbine ‘not processed in appropriate manner’ by Council

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.

Investigation Report