Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

5 findings available

Housing association apologises over its wrongful assumptions and handling of tenant’s case

24 January 2022

Case Summary

Ombudsman criticises Council’s record keeping over planning application for heat and power plant

05 July 2021

Derry City and Strabane District Council has been criticised for not making contemporaneous records over whether to carry out a Habitat Regulation Assessment during a planning case.

Investigation Report

Ombudsman helps resolve motorist's complaint

15 April 2021

Case Summary

Application for wind turbine ‘not processed in appropriate manner’ by Council

30 April 2018

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.