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14 findings available

Investigation of a complaint against the Department of Health

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

Investigation Report
Upheld

Schools Case Digest

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

 

Case Summary

Ombudsman criticises Council’s record keeping over planning application for heat and power plant

Derry City and Strabane District Council has been criticised for not making contemporaneous records  over whether to carry out a Habitat Regulation Assessment during a planning case.

Investigation Report

School to implement new communication protocols following complaint from parents of SEN pupil

Case Summary

Complaint from parents of child with ASD seeks to address the school’s policy in handling SEN

Case Summary

School offers resolution to parent after teacher’s decision to show pupils a horror video

Case Summary

School apologises after Principal physically turned the head of an ASD pupil to make eye contact

Case Summary

Parent of SEN pupil discovers a lack of honesty, transparency and openness in the school’s complaint handling process

Case Summary

School apologies and addresses procedures after pupil was grabbed by the scruff of the neck

Case Summary