Investigation reports

A man claimed that prison authorities unfairly denied him treatment for his opioid addiction.  We did not uphold the complaint but made observations on the case for the Trust to consider going forward.

A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments. 

A woman claimed that her daughter’s development was held back by the South Eastern Trust. We upheld parts of the complaint, finding that the Trust's failings led to a loss of opportunity for the child and caused her mother upset and distress. 

We found that a patient with fibromyalgia was treated appropriately by the Northern Trust.

Although the Trust failed to keep proper records of her treatment, we did not consider this impacted on her care.

The Northern Trust failed to provide a patient with a nutritional care plan during his time in hospital.  We also found that it should have contacted his family to discuss arrangements for a DNACPR. 

We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.

A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees. 

We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.

A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.  

We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.

A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety.  We found the visits were undertaken in line with the relevant guidance and procedures.

The Northern Trust failed to keep proper records of a patient's food intake, and didn't provide him with insulin after he experienced an episode of hypoglycaemia.