Investigation reports

A man said the Department of Agriculture, Environment and Rural Affairs failed to investigate his reports of unlawful activity by a waste management company.  

We upheld parts of the complaint.

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.