Investigation reports

We found that a patient with fibromyalgia was treated appropriately by the Northern Trust.

Although the Trust failed to keep proper records of her treatment, we did not consider this impacted on her care.

The Northern Trust failed to provide a patient with a nutritional care plan during his time in hospital.  We also found that it should have contacted his family to discuss arrangements for a DNACPR. 

We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.

A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.  

We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.

A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety.  We found the visits were undertaken in line with the relevant guidance and procedures.

The Northern Trust failed to keep proper records of a patient's food intake, and didn't provide him with insulin after he experienced an episode of hypoglycaemia.

We upheld a complaint from a woman who said that her late mother should not have been discharged from Antrim Area Hospital.

A woman complained about the care given to her husband in Antrim Area Hospital in the weeks before his death.  We upheld parts of the complaint.

A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely.  She also questioned why the Trust did not commission a review into the incident.

We upheld a woman's complaint about the care given to her father, who passed away in Antrim Area Hospital in 2021.