Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

4 findings available

School failed to provide pupil with appropriate support

20 January 2025

A school should have done more to help a student who was struggling with an 'A-Level' subject.

Investigation Report

Upheld

Investigation of a complaint against the Department of Health

19 June 2023

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

Investigation Report

Upheld

Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

17 September 2018

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.

Investigation Report

Investigation reports

Featured finding

‘Significant failings’ in care of service user with special needs

School failed to provide pupil with appropriate support

Investigation of a complaint against the Department of Health

Communications with patients on healthcare waiting lists

Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.