A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.
We found that a consultation response to a planning application should have been made available on the Planning Portal website. While this was a record keeping error by the Belfast Planning Service, we found no grounds to question its decision to approve the application.
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.