Investigation reports

A woman complained that a dental practice should have provided her with a filling rather than giving root canal treatment.  We did not uphold the complaint.

We concluded that a dental practice’s refusal to remove a patient’s tooth when she requested it was not a failure, but criticised the practice for the quality of some its dental records.

We concluded that a dental practice did not follow the correct procedures when removing a patient from its list.  We also found that its records regarding the patient’s complaint were prepared several months after the alleged incidents occurred.

A man claimed that his son should have been entitled to priority dental treatment during the early months of the COVID-19 pandemic.  We did not uphold the complaint, finding that the treatment was not allowed within the restrictions at the time.

Our investigation found that 3FiveTwo’s treatment of a patient was appropriate, but that errors led to a delay in her treatment.

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.

The Northern Ireland Ambulance Service Trust is considering suitable equipment for transporting new-born infants in ambulances after an Ombudsman's report recommended it apologise to a complainant.

The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.

An investigation has found that the overall care and treatment provided by a private hospital to a patient who had a suspected ovarian cyst was appropriate and reasonable. The patient was treated there as a result of a waiting list initiative by the South Eastern Health and Social Care Trust.20