Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

4 findings available

Investigation of a complaint against the Department of Health

19 June 2023

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

Investigation Report

Upheld

Restrictive Practices in Northern Ireland Schools - an overview report

15 May 2021

This report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.

Own Initiative Investigation

Complainant treated ‘unfairly’ over publication of Charity Commission report

16 July 2020

An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication. However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.