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10 findings available

Complaint about Primary School partially upheld

A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.

Investigation Report
Upheld

Investigation of a complaint against a Primary School

The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. 

We upheld the complaint and made a number of recommendations to the school.

Investigation Report
Upheld

Investigation of a complaint against Queen’s University, Belfast

A student complained about how Queen’s University gathered evidence in its investigation of an alleged assault.  We asked the University to apologise after we found it did not properly explain to the student how it obtained evidence from the PSNI.

Investigation Report

Investigation into complaint against primary school principal

Case Summary

Student appealed university’s decision to not accept and mark her assignment in full

Case Summary

University failed to explain findings of probe into bullying allegations

A student complained to Queen’s University about bullying and harassment by other residents in her University accommodation.  We asked the University to apologise to the student for failures in the way it dealt with her complaint.

Investigation Report

Complaint handling failures follow allegations into principal’s conduct towards autistic pupil

Case Summary

Multiple school failings identified after primary school girl was inappropriately touched by fellow pupil

Case Summary

Apology from school settles parents' complaint

Case Summary

Complainant treated ‘unfairly’ over publication of Charity Commission report

An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication.  However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.

Investigation Report