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3 findings available

Council accused of lack of enforcement action over garden cabin

We investigated a complaint that Armagh, Banbridge and Craigavon Borough Council should have enforced planning rules over a garden cabin.

Investigation Report

DVA apologises after failing to explain appeals process

Case Summary

Complaint against the Driver and Vehicle Agency

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Investigation Report