Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

4 findings available

DVA apologises after failing to explain appeals process

10 November 2022

Case Summary

Complaint against the Driver and Vehicle Agency

16 July 2020

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Investigation Report

Investigation reports

Featured finding

‘Significant failings’ in care of service user with special needs

DVA apologises after failing to explain appeals process

Investigation into the care and treatment of a patient in the Northern Ireland Children’s Hospice

Failings found in care of a patient in Antrim Care Home

Complaint against the Driver and Vehicle Agency