0800 34 34 24

6 findings available

Complaint about consent for medical information

Case Summary

DVA apologises after failing to explain appeals process

Case Summary

Department drops request for return of benefits payment

Case Summary

Investigation of a complaint against the Education Authority

A complainant raised concerns about the Education Authority’s failure to investigate a potential child protection concern regarding her son.

Investigation Report
Upheld

Investigation of a complaint about the Education Authority

A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance.  We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.

Investigation Report

Complaint against the Driver and Vehicle Agency

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Investigation Report