A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.
Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.
We found that a consultation response to a planning application should have been made available on the Planning Portal website. While this was a record keeping error by the Belfast Planning Service, we found no grounds to question its decision to approve the application.