9 findings available

Test Finding XXXXX

This is a summary

Case Summary

Test Finding XXXXX

This is a summary

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report