Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

12 findings available

Schools Case Digest

21 March 2023

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

Case Summary

Housing Association apologises to tenant over handling of complaint

12 August 2022

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Lack of apology from school after it retracts claims that parent was a risk to child and failed to follow correct procedures in handling of bullying incident

24 May 2021

Case Summary

Investigation reports

Featured finding

‘Significant failings’ in care of service user with special needs

Schools Case Digest

Housing Association apologises to tenant over handling of complaint

School to implement new communication protocols following complaint from parents of SEN pupil

Complaint from parents of child with ASD seeks to address the school’s policy in handling SEN

School offers resolution to parent after teacher’s decision to show pupils a horror video

School apologises after Principal physically turned the head of an ASD pupil to make eye contact

Parent of SEN pupil discovers a lack of honesty, transparency and openness in the school’s complaint handling process

School apologies and addresses procedures after pupil was grabbed by the scruff of the neck

Teacher’s conduct and school’s complaint handling process addressed following complaint

Lack of apology from school after it retracts claims that parent was a risk to child and failed to follow correct procedures in handling of bullying incident