Investigation reports

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.

We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning. 

A GP practice should have had a face-to-face consultation with an elderly patient, despite the Covid restrictions in place at the time. 

A patient was prescribed diazepam after he complained to his GP about feeling unwell. 

We asked the surgery to apologise after he was later found to have suffered five strokes in the space of a week. 

We investigated a complaint about the treatment a man received from his GP practice shortly before he took his own life. 

We upheld parts of the complaint.

We found a GP Practice treated a man's elbow appropriately.  However, we believed that the man's complaint about his treatment prompted the Practice to remove him from its list.

We said this was unfair. 

A breakdown in the relationship between a GP Practice and a patient led to her being removed from its Patient List.  We welcomed the staff training delivered by the Practice which followed our investigation.